Terms and Conditions

1. About our terms

1.1 These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between V.P.A. HOME LIMITED, a limited liability company, registered under the laws of the Republic of Cyprus, with registration number HE18110 having its registered address at Arch. Makariou III, 58, 1076, Nicosia, Cyprus (the Company, we, us or our) and you, the person accessing or using the Site (you or your).

1.2 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

1.3 The display, presentation, sale, transport-storage, delivery and any return of our products displayed on this Site as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before you navigate to www.lauraashley.cy. Your browsing on www.lauraashley.cy as well as making any transaction or communication with the Company means your unreserved acceptance of these terms of use. In the event of your disagreement or reservation regarding part or all of these terms, you can send your relevant e-mail to the email address info@lauraashley.cy, before browsing or making the transaction, otherwise the acceptance of all terms by you it is unreserved.

1.4 The Company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of www.lauraashley.cy (in whole or in part): a) part or all of these terms of use, b) part or the entire content of www.lauraashley.cy and c) part or all of the interface, structure or configuration of www.lauraashley.cy, as well as its technical specifications. Also, the Company reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of www.lauraashley.cy to cancel, suspend or terminate the operation of www.lauraashley.cy.The user/consumer/consumer/member of www.lauraashley.cy acknowledges and unconditionally accepts all of the above by only browsing and/or using the services of www.lauraashley.cy.

1.5 The Site is provided by us to you free of charge for information purposes only.

2. About us

2.1 If you have any questions about the Site, please contact us by:

2.1.1 sending an email to info@lauraashley.cy,

2.1.2 calling us on +357 22 769 512 (our telephone lines are open from Monday to Saturday: 9 am to 6 pm).

3. Using the site

3.1 The Site is for your personal and non-commercial use only.

3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

3.3 The Site displays and promotes the products of the suppliers it cooperates with. The Company reserves the right to freely choose the products it displays on www.lauraashley.cy and to modify, renew and/or withdraw them at any time and without prior notice.

3.4 We make no promise that the Site is appropriate or available for use in locations outside of the EU. If you choose to access the Site from locations outside the EU, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

4. Receipt of Order Request & Completion of Orders

The Company imports Laura Ashley products from Laura Ashley suppliers located worldwide, orders and deliveries are made throughout the year, therefore, although we take every possible measure for the availability of our products as it appears on www.lauraashley.cy there is a small chance a product displayed on www.lauraashley.cy is not finally available or is not available within the delivery time stated on www.lauraashley.cy for reasons beyond our control. For this reason and in order to fully inform you and to protect you as much as possible from unforeseen incidents, orders are completed as follows:

a. Sending an Order Request

You can navigate our Site, freely download and view the digital catalogues in PDF format. You may place your order through the completion of the online order form, via email at info@lauraashley.cy or contacting us directly at +357 22 769 512 or +357 99 330 299. All the information you sent and or share with the Company any falls under the strict policy of protecting your personal data (as defined in the General Data Protection Regulation (EU 2016/679) and in any national data protection national law), that the Company adheres to and is collected and processed in accordance with the Privacy Notice only after your express consent provided by sending the above. You are also responsible for the correctness and legality of your above information, which our Company is only aware of upon your declaration.

By sending us the order from through any of the above channels, you will be contacted by us informing you about the availability and the price of the product(s).

b. Order Request Processing

In case there is availability of all the products included in your order from and you are will to proceed with the purchase we shall communicate with you the methods of payment.

Once the payment is made we shall place your order with the [insert name of the importer] and keep you informed for the estimated delivery time.

In the event that any of the items you placed in the order is not available and/or that a product will be available after the delivery time indicated, then the Company will contact you either by phone or by email in order to consult with you about any modification, correction or cancellation of your order.

5. Return Policy

a. Withdrawal

In all our product categories, except for furniture and fabric orders, you have the right to return the product you received within fourteen (14) calendar days without giving any reason, at no cost whatsoever except for the return costs (courier, transport, post or other) which it will be at your own risk and expense (unless otherwise specified from time to time by the company in general or specifically for particular products). Necessary conditions for exercising the right of withdrawal are the following: the product has not been used, the special label of our company or marking (e.g. stickers, brand marking etc.) on the products has not been removed, as and their packaging. Also, all items must be returned in the perfect condition received without damage, without any defects (subject to the return of a defective product), complete and in their packaging (for items received in special packaging – e.g. fragile products – should be returned in their special packaging), while it should also be accompanied by all the necessary documents.

6. Ownership, use and intellectual property rights

6.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.

6.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

6.3 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

7. Submitting Information to the Site

7.1 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

7.2 Other than any personal information which will be dealt with in accordance with our Privacy Notice, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

8. Our Responsibility to You

8.1 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

8.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.

8.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

9. Events Beyond our Control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

10. No third party rights

No one other than us or you has any right to enforce any of these Terms.

11. Variation

11.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.

11.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

12. Complaints

12.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

12.2 If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may bring court proceedings.

12.3 The laws of the Republic of Cyprus apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

13. These Terms will be governed by and construed in accordance with the laws of the the Republic of Cyprus and you submit to the jurisdiction of the Cyprus courts for the resolution of any disputes.